Windscreen FAQ Malaysia – Replacement, Crack Repair & Insurance Claim

1. Where can I replace my car windscreen in Puchong?

You can replace your car windscreen at a professional windscreen workshop in Puchong, such as Best Auto Windscreen, located at Kompleks Suria Kinrara.
We provide windscreen replacement, repair, insurance claim assistance, and free tinting for eligible cases.

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2. How long does it take to repair or replace a windscreen?

Most windscreen replacements take about 2 hours to complete.
Minor crack repairs can usually be done within 20–30 minutes, depending on the damage.

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3. How do I make a windscreen insurance claim in Malaysia?

To make a windscreen insurance claim in Malaysia, you typically need to submit basic documents and obtain insurer approval.
Panel workshops like Best Auto Windscreen can handle the entire claim process, from submission to installation.

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4. Does a windscreen insurance claim affect my NCD?

No, a windscreen insurance claim does not affect your No Claim Discount (NCD) in Malaysia.
This applies as long as the claim is made under the windscreen insurance add-on.

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5. Do I need a police report for a windscreen insurance claim?

No, a police report is usually not required for a windscreen insurance claim.
It is only needed if the damage is related to a major accident or other reportable incidents or Non insurance panel workshop.

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6. Do you provide original windscreen replacement in Selangor?

Yes, we provide original car windscreen glass that matches factory specifications.
Original glass replacement is subject to vehicle model and insurance policy coverage.

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7. How do I know if my windscreen can be repaired or must be replaced?

Small cracks or chips that are smaller than a coin may be repairable.
If the damage is large, spreading, or located in the driver’s line of sight, full replacement is usually required.

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8. Do you provide complete windscreen services in Puchong?

Yes, complete windscreen services are available in Puchong, including replacement, repair, polishing, tinting, and insurance claim support.
All services are handled at our workshop in Kompleks Suria Kinrara.

 

9. Is free tinted included with windscreen replacement?

Yes, free tinted is often included with windscreen replacement if it is covered under your insurance policy.
The availability of free tint depends on your insurance coverage and the existing tinted specification on your vehicle.

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