What is windscreen insurance claim in Malaysia?

A windscreen insurance claim in Malaysia is a request made to your comprehensive car insurance provider to cover the cost of windscreen repair or replacement, provided you have windscreen coverage in your policy.

Does windscreen insurance affect my No Claim Discount (NCD)?

In most cases, making a windscreen insurance claim does not affect your No Claim Discount (NCD) if the claim is only for the windscreen and your policy includes windscreen coverage.

What documents are needed for a windscreen insurance claim in Malaysia?

Typical documents required for a windscreen insurance claim include your insurance policy/cover note, vehicle registration number, your identity card (IC) and driving license, and clear photos of the windscreen damage.

How do I file a windscreen insurance claim in Malaysia?

To file a windscreen insurance claim, bring your car to an authorized panel workshop, submit your policy/cover note and personal details, and allow the workshop to prepare and submit the claim to your insurance provider on your behalf.

Does windscreen insurance cover repair and replacement?

Yes, windscreen insurance typically covers both repairs and full replacements depending on the extent of the damage and the terms of your policy’s windscreen coverage.

How long does a windscreen insurance claim process take in Malaysia?

In Malaysia, the windscreen insurance claim process at a panel workshop often takes a few hours, including damage inspection, paperwork, and repair or replacement service.

Can I choose my own workshop for a windscreen insurance claim?

While you can choose any workshop, it’s recommended to use an authorized panel workshop accepted by your insurer to ensure that your windscreen insurance claim will be approved and processed smoothly.

Do I need a police report for a windscreen insurance claim?

In most windscreen-only damage cases in Malaysia, a police report is not required for the insurance claim. However, if the damage is associated with an accident involving other cars or injuries, a police report may be necessary.

Is excess payment required when claiming windscreen insurance?

Excess payment for windscreen insurance claims varies by policy. Some insurance plans may require an excess amount, while others may not. Always check the terms of your specific policy.

Can windscreen crack repair be covered under insurance?

Yes, most comprehensive insurance policies with windscreen coverage will cover windscreen crack repair, provided the damage meets the insurer’s repair criteria and policy terms.

Will a windscreen insurance claim cover ADAS calibration?

Some windscreen insurance policies may include ADAS calibration coverage when the replacement requires recalibrating advanced driver assistance systems. Coverage depends on your specific insurance policy.

What should I do if my windscreen insurance claim is rejected?

If your windscreen insurance claim is rejected, review the rejection reason, check your policy coverage, and contact your insurer or panel workshop for clarification or possible appeal options.

Does windscreen insurance cover mobile service at my location?

Some authorized panel workshops offer mobile windscreen repair or replacement services at your location, depending on policy terms and workshop availability.

Can I make multiple windscreen insurance claims in a year?

Whether you can make multiple windscreen insurance claims in a year depends on your policy’s terms and conditions. Some policies allow multiple windscreen-only claims without affecting your No Claim Discount.

Does windscreen insurance cover both original and aftermarket glass?

Windscreen insurance may cover both original and aftermarket glass depending on your specific policy and the workshop’s practices. Original glass is typically more expensive and may offer better fit and warranty coverage.

How to Claim Windscreen Insurance in Malaysia (Step-by-Step Guide 2025)

Best Auto Windscreen Puchong
9 Dis 2025
2 min membaca

Windscreen insurance claim Malaysia Best Auto Windscreen Specialist Puchong – Insurance Panel for Etiqa, Zurich, MSIG, Takaful & more 1. What Does Windscreen Insurance Cover?

Windscreen insurance (add-on coverage) allows you to repair or replace your windscreen without affecting your NCD.

It normally covers:

Front windscreen
Rear windscreen
Side windows
Sunroof / panoramic roof

Most Malaysians claim when they have:

✔ Road stone chip

✔ Long crack

✔ Accidental damage

2. Does Windscreen Claim Affect NCD?

No.Windscreen claims do not reduce or reset your No-Claim Discount.

This is the #1 reason why most drivers choose to claim instead of paying out-of-pocket.

3. How Much Coverage Do You Have?

Most insurance companies follow this formula:

Windscreen Coverage = 15% of windscreen insured

Example: Windscreen coverage RM1,000 → Premium amount RM150

If your coverage amount is enough, the replacement is fully covered.

If not enough, you can:

Top-up the balance, or
Upgrade your coverage during renewal

4. Documents Needed for Windscreen Claim

Different insurance companies require different forms, but normally you only need:

IC (front & back)
Driving license
Insurance cover note / policy
Car grant (optional for some insurers)
A photo of the damage

When you do the claim through our shop, we will handle everything for you — no need to go insurance branch.

5. Step-by-Step: How to Claim Windscreen Insurance in Malaysia (2025)

Step 1 — Contact a Panel Windscreen Shop

Choose an authorised panel workshop (like us).Panel shops can:

Submit claim for you
Get approval faster
Ensure guaranteed workmanship

Step 2 — We Check Your Coverage & Eligibility

We will check:

Your policy
Your windscreen coverage amount
Whether your damage is claimable
Whether sensors/tinted are included

Step 3 — Claim Submission (We Do for You)

We submit:

Photos
Forms
Customer IC/license
Damage report

Step 4 — Windscreen Replacement / Repair

Once approved, we install:

Original quality glass
Professional workmanship
Clean installation
Tinted

Normal installation takes around 2 hours.

Step 5 — Optional: Free Tinted (If your old windscreen had tinted)

If your coverage is sufficient and your current windscreen already has tinted,we provide free tinted film for your new windscreen.

(This is why many customers prefer claiming.)

6. When Should You Repair Instead of Replace?

Repair is possible only if:

The crack is smaller than a 10 sen coin
No long line crack
Not in driver’s line of sight
Not near the edges

Repair is cheaper and still claimable.

If the crack continues to expand → must replace.

7. Insurance Companies We Are Panel For

We handle claims for:

Etiqa
Zurich
MSIG
Takaful Malaysia
Takaful Ikhlas
RHB
Great Eastern
Tokio Marine
CHUBB
Generali
Pacific & Orient (P&O)
Others upon request

8. Why Choose a Panel Windscreen Shop?

✔ Faster claim approval

✔ No paperwork for customer

✔ Professional installation

✔ Original-quality glass

✔ Free tinted (if eligible)

✔ Warranty included

✔ Completed within 2-3 hours

✔ Located in Puchong, Kinrara 3 (easy access)

9. Need Help With Your Windscreen Claim?

We can check your coverage for free.

📞 WhatsApp: 016-868 2788 📍 Best Auto Windscreen Specialist, Puchong Kinrara 3 🕒 Open Monday - Saturday (9am -6pm) 🔧 Replacement ready within 2-3 hours

windscreen insurance claim Malaysia — windscreen insurance claim process